Shipping policy

Delivery cost
Delivery is free on every Veylo order. There is no minimum spend, and no delivery charge is added at checkout.

Where we deliver
We deliver within the United Kingdom and to the international destinations listed at checkout. If your country is not available at checkout, we are not currently able to deliver there.

Processing and delivery times
Orders are processed on business days (Monday to Friday, excluding UK public holidays). Delivery times vary by product and destination, and any estimate shown at checkout is an estimate rather than a guarantee. We will email you a confirmation when your order is placed, and tracking details as soon as it is dispatched.

Tracking your order
You can follow your parcel at any time using the tracking link in your dispatch email, or on our Track Your Order page.

Delays
Occasionally a parcel is delayed by the carrier, by customs, or by circumstances outside our control such as severe weather or strike action. We cannot guarantee delivery dates in these cases, but if your order is running late, contact us and we will chase the carrier on your behalf.

Lost, damaged or missing parcels
Please inspect your order as soon as it arrives. If an item is damaged in transit, if something is missing, or if your tracking has not updated for an unusually long time, contact us and we will put it right — either by replacing the item or by refunding you.

Delivery addresses
Please check your delivery address carefully before completing checkout. We can usually correct an address if you contact us before the order is dispatched, but once a parcel has left us we cannot redirect it. We are not able to refund orders that are lost because an incorrect or incomplete address was supplied.

Customs, duties and taxes for international orders
Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by that country, are not collected by us, and are the responsibility of the recipient. Customs clearance can also add time to a delivery.

Returns
If you would like to return something, our refund policy explains how, and how long you have.

Questions
Email us at hbanger832@gmail.com and we will come back to you.