Veylo CoolRest Pet Mat

The moment a hot, panting pet lies down on this mat and visibly relaxes is the whole reason it sells itself. The gel-infused surface activates on contact and stays cool for hours - no power, no freezing, no maintenance beyond wiping it down. Non-toxic and safe for indoor or outdoor use, it rolls up small enough for travel, crates, or car rides, and gives dogs and cats a genuinely cooler place to rest through summer heat.

• TypeSelf-cooling gel mat
• Sizes40 × 30cm, 50 × 40cm, 60 × 50cm
• PrintsTropical Fish, Jellyfish
• Power requiredNone
• MaterialsNon-toxic gel-filled pad
• UseIndoor and outdoor
• CareWipe clean

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hbanger832@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hbanger832@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hbanger832@gmail.com.

• 1 × Veylo self-cooling pet mat in your chosen print

Which size should I choose?

Three sizes: 40 × 30cm for cats and small dogs, 50 × 40cm for medium dogs, and 60 × 50cm for larger dogs. Measure your pet lying stretched out and pick the nearest size up.

Does it need to go in the freezer?

No. The gel surface works on contact, so there is nothing to freeze, plug in or charge.

Can I use it outdoors?

Yes — it is designed for indoor and outdoor use, and rolls up for travel, crates and car journeys.

How do I clean it?

Wipe the surface down with a damp cloth. It does not need washing in a machine.

Is it safe for cats as well as dogs?

Yes. It is made from non-toxic materials and suits both cats and dogs.